Terms & Conditions

Orders may be placed online and are available throughout New York City and Lower Westchester County, including Yonkers, New Rochelle, and Mount Vernon.

All gift baskets include a service fee, which covers customization, item sourcing, assembly, and presentation. All pricing will be clearly communicated and agreed upon prior to order confirmation.

We specialize in thoughtfully curated and custom gift baskets. While we make every effort to fulfill all requests exactly as ordered, please note the following:

• Custom orders are subject to product availability at the time of purchase.
• If an item is unavailable, it may be substituted with a similar item of equal or greater value while maintaining the overall theme and quality of the basket.
• Substitutions may be made without prior notice unless a specific item is identified as non-negotiable at the time of ordering.
• Allergy and sensitivity information must be clearly disclosed when placing your order. While we do our best to accommodate allergies, we cannot guarantee an allergen-free environment.

During holidays and peak gifting seasons — including but not limited to Christmas, Valentine's Day, Mother's Day, and other major holidays — the following apply:

• Orders should be placed well in advance to ensure availability and timely completion.
• Rush orders may be limited or subject to additional fees.
• Customization options may be limited due to high demand.
• Delivery dates are not guaranteed during peak periods and may be impacted by third-party factors such as weather or carrier delays.

We welcome corporate and bulk orders for client appreciation, employee gifting, and special events.

• Bulk orders may require additional lead time.
• A non-refundable deposit may be required to secure large or corporate orders.
• Final pricing, customization details, and delivery arrangements will be confirmed in writing prior to order approval.
• Changes to bulk orders after confirmation may not be accommodated.

For corporate inquiries, please contact us directly at straitleap@gmail.com.

Clients are responsible for reviewing all order details prior to submission. Any requested changes must be communicated as soon as possible and are not guaranteed once production has begun.

StraitLeap offers digital products and advisory services designed to provide practical tools, frameworks, worksheets, and guidance for restaurant growth.

Because the Restaurant Growth Workbook and Restaurant Growth Playbook are digital products that may be accessed or downloaded after purchase, all sales of digital products are final. Refunds are generally not available once access to or delivery of the digital product has been provided.

This includes, but is not limited to: the Restaurant Growth Workbook, the Restaurant Growth Playbook, and digital worksheets, checklists, templates, guides, and other downloadable resources.

If you believe you were charged in error, charged more than once, or experienced a technical issue that prevented you from receiving your purchased product, please contact StraitLeap at straitleap@gmail.com within 14 days of the transaction.

We kindly ask that you reach out to us directly to resolve billing or technical errors before initiating a chargeback with your financial institution. Verified duplicate charges or eligible technical issues will be reviewed and corrected as appropriate.

Advisory sessions purchased individually or as part of a package are subject to the StraitLeap Cancellation and Rescheduling Policy below.

If StraitLeap is unable to provide a purchased advisory session, we will work with the customer to reschedule the session or, when appropriate, provide a refund for the affected service.

Customers may reschedule an advisory session with at least 24 hours' notice. To request a rescheduling, please contact StraitLeap at straitleap@gmail.com or use the scheduling process provided at the time of booking.

Cancellations or rescheduling requests made with less than 24 hours' notice may result in the session being considered used. StraitLeap may, at its discretion, allow one exception when unforeseen circumstances arise.

If a customer does not attend a scheduled advisory session and does not provide advance notice, the appointment may be considered forfeited.

If StraitLeap needs to cancel or reschedule an advisory session, the customer will be offered another available appointment time. If StraitLeap is unable to provide the purchased advisory service, the customer may be eligible for a refund for the affected service.

Digital products do not require cancellation after delivery or access has been provided. Purchases of digital products are governed by the StraitLeap Refund Policy above.

Welcome to StraitLeap. These Terms and Conditions govern the purchase and use of StraitLeap Restaurant Growth products, digital resources, advisory services, and related materials.

By purchasing, downloading, accessing, or using a StraitLeap Restaurant Growth product or service, you agree to these Terms and Conditions, along with the StraitLeap Refund Policy and Cancellation and Rescheduling Policy above.

StraitLeap may offer digital workbooks, digital playbooks, checklists, guides, worksheets, templates, advisory sessions, resource packages, and other educational, strategic, and business-development materials. Product descriptions and pricing are provided at the time of purchase.

Digital products may be made available after successful payment through a download page, email, or another delivery method identified by StraitLeap. Customers are responsible for providing accurate contact information at checkout.

Unless otherwise stated in writing, StraitLeap products are licensed for use by the individual purchaser or the purchaser's business. Customers may not resell or redistribute StraitLeap products; share, reproduce, publish, or distribute purchased digital materials outside their business without permission; remove copyright, branding, or proprietary notices; claim StraitLeap materials as their own; or create competing products using substantial portions of StraitLeap proprietary materials. The purchase of a product does not transfer ownership or intellectual property rights.

All content included in StraitLeap products and services, including text, frameworks, worksheets, templates, designs, graphics, branding, and proprietary methodologies, remains the property of StraitLeap unless otherwise stated.

Advisory sessions are designed to provide strategic guidance based on the information available at the time of the session. Customers remain responsible for their own business decisions, implementation, operations, finances, legal obligations, staffing decisions, and other actions taken as a result of any discussion or recommendation.

Prices are displayed at the time of purchase and are subject to change without notice for future purchases. The customer is responsible for reviewing the order summary before submitting payment, including product selection, quantity, applicable fees, taxes when applicable, and total amount due. All payments must be completed through the payment methods made available at checkout.

Refund eligibility is governed by the StraitLeap Refund Policy above. Digital products are generally non-refundable after access or delivery has been provided.

Advisory sessions are governed by the StraitLeap Cancellation and Rescheduling Policy above. Customers should review the policy before purchasing advisory services or packages that include scheduled sessions.

StraitLeap provides educational, strategic, and advisory resources. The materials are not legal, financial, tax, accounting, or other professional advice. Customers should consult appropriate licensed professionals when making decisions requiring specialized professional advice.

StraitLeap may update these Terms and Conditions from time to time. The most current version will be posted on the StraitLeap website.