Legal FAQ

Is a contract required to work with StraitLeap?

Yes. All client engagements are governed by a signed service agreement before work begins. This protects both parties and ensures clear expectations around deliverables, timelines, payment, and confidentiality.

What is included in the service agreement?

Our agreements cover: scope of work, deliverable timelines, payment terms and schedule, revision policy, confidentiality obligations, intellectual property rights, and cancellation or pause terms.

Can I request changes to the standard agreement?

Yes, within reason. We're open to discussing modifications that reflect your specific business needs. All agreed-upon changes must be documented in writing before signing.

What happens if there is a dispute?

We handle disputes with care and direct communication first. If resolution is not reached informally, the service agreement outlines the process. StraitLeap operates under the laws of New York State.

Who owns the content StraitLeap creates for me?

Once full payment has been received, clients retain ownership of all deliverables created specifically for them (e.g., copy, graphics, strategy documents). StraitLeap reserves the right to reference the work in our portfolio unless a confidentiality clause is in place.

Can StraitLeap reuse or share my content publicly?

We may showcase completed work as part of our portfolio or case studies unless you request otherwise in writing. We will never share confidential business information or strategy documents publicly.

Do you use templates or proprietary frameworks in client work?

We use internal frameworks and templates as a foundation, but all client deliverables are customized. The underlying frameworks remain StraitLeap intellectual property; the custom application belongs to the client.

What is your payment policy?

Payment terms are outlined in each service agreement. Typically, a deposit is required to begin work, with remaining payments due on a schedule tied to milestones or monthly invoicing. All payments are non-refundable once work has commenced unless otherwise agreed in writing.

What happens if I miss a payment?

We will send a reminder. If payment is not received within the grace period specified in your agreement, work may be paused until the balance is settled. Continued non-payment may result in termination of the agreement.

Are deposits refundable if I cancel before work begins?

Deposits may be partially refundable if the engagement is cancelled before the kickoff session and prior to any work being performed. This is determined case by case and must be requested in writing.